How can I place an order?
Placing Your Order: A Seamless, Informed Experience
At Ghadirstone we understand that the process of placing an order should be an experience marked by ease, transparency, and reliable guidance. We are committed to providing you with high-quality natural stone products and exceptional customer service ensuring that every stage —from the initial decision to the arrival of your products—is seamless, informative, and tailored to your specific needs. Here’s a step by-step guide to placing your order and embracing the journey with us.
Step 1: Product Selection and Contact
Your journey begins with thorough exploration. After browsing our website and reviewing our expansive catalog, you can easily engage with us through platforms such as WhatsApp, email, or other social networks. Here, you can place your order by specifying the product name, the desired quantity, your required dimensions and finish, as well as the designated place of delivery.
Step 2: Expert Consultation and Decision Finalization
Once your order details are provided, you can finalize your decision with the guidance of our expert team. We ensure that you are informed, supported, and confident in your choices. This personalized approach enables you to feel assured in every step of the decision-making process.
Step 3: Tailored Solutions and Transparent Communication
Should you not find the precise product within our catalog, we invite you to share its photo with our team of experts. This approach allows us to provide you with insights into stock availability and the feasibility of fulfilling your specific request.
Step 4: Invoice Processes and Commencement of Order
Upon finalizing the details of your order, our expert will dispatch a proforma invoice. Upon payment of the required deposit, our team commences the process of preparing, packing, and dispatching your order. We work diligently, ensuring that your journey with us commences promptly, during the following working days.
Step 5: Order Completion and Shipping
Once your order is prepared for dispatch, you will receive a commercial invoice. Upon payment of the remaining agreed amount of the invoice, shipping documents will be promptly distributed to you.
Moreover, we understand the significance of providing reports at every significant milestone, including material selection, packing, loading, and more—keeping you informed and at ease throughout the entire process. This includes the provision of photos and videos at every stage, demonstrating our commitment to transparency and confidence in the quality of our products.
Step 6: Collaboration and Enhancements
Your role extends beyond the mere receipt of products. By embedding images of the received products into your projects and sharing the outcomes with us, you contribute to our shared journey. Your
feedback serves as a testament to our commitment to excellence and aids us in refining and enhancing our offerings, ensuring that we continuously provide an exceptional and tailored service.